GENERAL GUIDELINES
In all emergency situations, contact the appropriate local emergency (Fire, Police, Ambulance) services before contacting Cardinal Management or the association Board.
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How does recycling work in Chestnut Grove?
Recycling in our community is easy! Simply place recyclable items in the recycling bins found in the trash room in your building. Make sure not to mix up your trash with recycling! Please see the following flyer for questions regarding what can be recycled. Click Here
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How do I throw away large items that do not fit in the trash bins?
Bulk trash items (such as furniture) must be left at the curb side no earlier than Thursday evening and no later than Friday mornings at 7AM. Appliances such as dishwashers, stoves, refrigerators, etc. are not permitted and must be disposed of at the owner's own expense.
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What do I do if I lose my mailbox key or do not receive one from the previous owner?
In case of a lost mailbox key you will need to contact a locksmith as we do not have a copy of your box key.
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Who do I contact if my car gets towed?
Please contact Battlefield Towing. 703-378-0059. 13925 Willard Road, Chantilly, Va. 20151
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I need to replace my windows/screens. How do I do that?
Though NOT a recommendation, some owners have used The Screen Man and Sterling Glass to address their window/screen needs. Note that when replacing windows (apart from broken glass or missing/ripped screens), you will need to adhere to Reston Association rules and regulations. As such, you will need to obtain permission from the Reston Association AS WELL AS the Chestnut Grove Condominium Associate Board before you can implement your project.
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I have a plumbing repair and need to shutoff water to my building. What is the procedure?
All water shutoffs are scheduled and coordinated through the office/Cardinal Management. Except for emergencies, please allow at least one week to schedule yout shutoff as it involves shutting off service for all the units in your building and coordination is required. Water shutoffs are typically scheduled for Tuesdays, Wednesdays and Thursdays from 10AM to 3PM, afterwhich service must be restored. It is recommended that you use a professional plumber.
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How do I shutoff the gas?
NO GAS LINE WORK IS ALLOWED AT CHESTNUT GROVE. As such, there are NO gas shutoffs.
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How do I shutoff the electricity?
You should be able to perform the vast majority of electrical repairs in your unit using the in-unit circuit breaker. Please contact the office if you have any work that you feel requires a building-wide power outage. Note also that they wiring in the units is aluminum and not the standard copper wiring now commonly found in homes. As such, special care is suggested when dealing with any in-unit electrical work. It is recommended that you use a professional electrician.
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I have a maintenance issue that I believe is CGCA's responsibility. How can I have this addressed?
Please submit all maintenance requests to the office at the email box office@chestnutgrovecondo.com. Every attempt will be made to address your issue in a timely manner. Expect a response within 48 hrs though in some instances a response might take longer as we research an answer or due to staff unavailability.
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What do I do if another unit leaks water into my unit?
It is recommended that Owners work together to resolve inter-unit leaks. Where the association or Management must intervene, fines and/or levied charges might be assessed to resolve the issue.
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How do I get a key to the storage room?
Owners may request a key to their building storage room by dropping a refundable check for $25 along with a note specifying the unit/bldg number and owner name and signature to the onsite office.
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I think I have a pest issue. What do I do?
Please report any pest issues as soon as possible to the office. We will coordinate with Management and the Pest Control service provider to schedule your unit/building as appropriate at the next scheduled service visit. Visits are typically monthly.
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There is a wild animal/snake outside my building. What do I do?
Please inform the office and also contact the county animal control services.
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How does air conditioning/heating work at Chestnut Grove?
Units in Chestnut Grove do not have heaters or air conditioners in them. Rather, they have "Air handlers" which are basically blowers that blow a stream of air over a heated or cooled coil of fluid that is circulated from our Boiler Room/Cooling Tower at the back of the property. It is recommended that you have performed regular maintenance on your air handlers in order to give a long service life.
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When is air conditioning and heat available to units?
By law, we must provide heat to units from October 15 until May 1 each year. Due to the nature of our system (see above FAQ), this means that air conditioning will not be available during these months. It takes about 3 days and a scheduled call for service to have the switch take place. There are usually a few hot days in March or April before the switch takes place, but until we are sure there will not be another cold night we cannot make the switch. Here is a link to the law: click here - see section 602.2. This is common to many apartment/condo complexes of the same age.
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It feels like my air handler is broken or air is not getting to my unit. Can someone help?
In case of a drop of performance of the heating/cooling performance of your air handler, you may request that Management have the property Maintenance Supervisor come bleed the lines of the air handler in your unit. Please route your request through the office email box. More serious problems with your air handler can be handled by a qualified HVAC professional. Though NOT a recommendation, so owners have used S&S HVAC for service, including changing thermostats. Residents should also be sure to only use air filters with a MERV (Minimum Efficiency Reporting Value) no greater than 7 (unfortunately this excludes most high purification filters). Filters with a higher MERV rating restrict the flow of air to the air handlers, resulting in diminished performance. Residents should also be sure to remove any furniture and objects blocking their air supply registers.
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What is the difference between my insurance and the master policy?
Please see the following document explaining the master policy vs. personal insurance. Click Here
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Where can I find a copy of our insurance policy certificate?
Please see the following document. Click Here More specific questions about the certificate can be directed to Cardinal Management.
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How can I request a copy of our insurance policy certificate for myself?
Please see the following document which has detailed instructions and a form to fax to USI insurance Click Here
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Where do I send my payment for the monthly condo fees?
Please send the payment to Cardinal Management at PO Box 71209 Philadelphia PA 19176
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Is there direct debit for the condo fees?
Yes! Please see the following form. Click Here